Updated 14 March 2025
Date of assessment 18 March to 31 March 2025.
This assessment was carried out as the service was unrated and required rating. Carepoint Services Ltd (Prescott House) is a homecare service providing personal care to an extra care scheme where people lived independently in their own flats. There were 24 flats in a purpose built building. At the time of this assessment, 10 people were receiving a regulated activity.
The provider did not always have clear systems of accountability or good governance. There had not always been effective systems or processes in place to identify learning. The provider and leaders had been open to feedback and taken immediate actions to make service improvements.
Despite these shortfalls, people had not been at risk of avoidable harm because leaders and staff knew them well. The service provided safe, kind and compassionate care. The service worked within the principles of the Mental Capacity Act 2005 and people were supported to have choice and control over their lives. Partners shared positive feedback about staff and leaders. A registered manager was in place who knew the service, people and staff well.There was an open and transparent culture at the service and staff spoke positively about working there. Staff were trained and supported in their roles.