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Audley Care - Audley Care Willicombe Park Good

Inspection Summary


Overall summary & rating

Good

Updated 14 January 2020

About the service

Audley Care Ltd provides care and support for people in their own homes living within the retirement village at Willicombe Park and to people living within the local community. The registered office is situated in a retirement village in Tunbridge Wells. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was providing personal care to 52 people.

People’s experience of using this service and what we found

All people and their relatives said staff were kind and caring.

Known risks to people had been assessed, with detailed guidance for staff to minimise them. Medicines were safely managed as was the risk of the spread of infection. People felt safe with staff who knew how to recognise possible abuse and how to report it. Rotas showed there were enough staff deployed to meet people’s needs and staff had been recruited safely by the provider.

Staff received a wide range of training and could access more specialised courses if required. They identified changes in people’s health or well-being and referred people appropriately to professionals for advice and treatment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care planning was person-centred and showed that people’s individual preference and needs had been fully considered. People knew how to make a complaint if they wished and there was an established process in place to manage any concerns.

Staff and people, we spoke with praised the acting manager for their open-door policy and responsiveness. Internal audits were regularly carried out to identify any areas which needed improvement. People and staff were able to voice their views through a number of different methods.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good on the 10 January 2017(Published 16 February 2017.)

Why we inspected

This was a planned inspection.

Follow up

We will request an action plan from the provider and continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 January 2020

The service was safe.

Effective

Good

Updated 14 January 2020

The service was effective

Caring

Good

Updated 14 January 2020

The service was caring

Responsive

Good

Updated 14 January 2020

The service was responsive

Well-led

Good

Updated 14 January 2020

The service was well-led