Archived: Oakwood Grange

Updated 13 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 17 February 2021 and was announced.

Updated 13 March 2021

About the service:

Oakwood Grange is a care home that provides accommodation and personal for up to 60 people. At the time of this inspection there were 51 people using the service.

People’s experience of using this service:

• A new manager had recently started working at the service. Staff spoke positively about the new manager and said they were supportive and approachable;

• The service had improved since the last inspection and was no longer in breach of regulation 15. The home was safe, clean and well-maintained.

• People who used the service and their relatives told us they had confidence in the management team and they could raise any concerns, which would be responded to. They also had the opportunity to attend regular meetings about the service to provide feedback and ideas for improvement. Relevant stakeholders were asked for feedback about the service in order to drive improvements.

• People told us staff were kind and caring. They were positive about how they were treated by staff. People told us they were in control of their day to day routines and staff supported them to remain independent.

• People felt safe whilst residing at Oakwood Grange. They had access to other community health professionals as required. Staff supported them safely with their medicines. We made a recommendation about the management of topical creams to ensure these are stored and disposed of appropriately;

• Staff knew about people’s likes and dislikes and knew information about people’s backgrounds. They used this knowledge to care for people in the way they wanted. The service was committed to supporting people at the end stages of their life and worked in partnership with external professionals. We made a recommendation about the content and detail of people’s end of life care plans;

• Staff received a range of training and people thought staff had the right skills and experience to care for them effectively. Staff were empowered to identify and manage their own training commitments through regular supervision and appraisals with the management team.

• People were positive about the quality of the food. People were provided with a range of food options that met their nutritional requirements.

• Risks to people receiving care at Oakwood Grange were assessed and kept under review. People’s needs were assessed and support plans were developed to guide staff in how to care for each person.

• People were offered a range of activities which took place both in the home and in the community. The provider was in the process of implementing a new system to record people’s social activity to help staff plan activities in a person-centred way;

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the polices and systems in the service supported this practice.

More information is in the full report.

Rating at last inspection:

At the last inspection the service was rated requires improvement (published 21 March 2018).

Why we inspected:

This was a planned inspection based on the rating awarded at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.