The Halewood Centre

Updated 9 March 2026

Date of Assessment: The assessment was carried out between 26 and 31 March 2026.

The Halewood Centre is a care at home agency focused on providing a rapid response and reablement service, which supported adults in the community to remain at home, avoid unnecessary hospital admission and regain independence wherever possible.

The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People told us they felt safe, respected and supported by staff who treated them with dignity and kindness. Feedback from people and relatives was consistently positive, highlighting staff professionalism, reassurance, and a strong focus on promoting independence. Staff demonstrated a clear understanding of reablement principles, and care planning showed a person‑centred, goal‑focused approach. Where reablement was not appropriate or a person’s need were ongoing, this decision not to provide the service was clearly evidenced and managed appropriately.

The provider had clear leadership with defined roles and responsibilities. Daily multidisciplinary huddles supported effective communication, timely reviews and reduced the risk of people remaining in the service longer than necessary. Leaders were visible and approachable, and staff spoke positively about the culture, supervision and support available to them.

Governance systems were in place, with the service in the advanced stages of implementing a new electronic care record system. This was to strengthen oversight of care records, audits, incidents, safeguarding and training. Incidents and accidents were clearly recorded. Safeguarding concerns were raised appropriately.

Safe recruitment practices were followed, and appropriate pre‑employment checks were completed. Overall, the service demonstrated strong person‑centred and reablement‑focused practice, which was underpinned by a committed workforce and a positive caring culture, with further work needed to strengthen training assurance and embed learning from incidents consistently.

Updated 9 March 2026

People using the service consistently described having a very positive experience. People felt supported, respected and encouraged to remain as independent as possible during what was a short‑term but vulnerable period in their lives. The service had a strong reablement ethos, and people were clear that staff focused on what they could do, rather than staff taking over tasks unnecessarily.

People told us staff were kind, caring and respectful, and that they felt listened to. One person said, “They were brilliant, caring, nothing too much for them, it was always nice to see them. I can’t fault them.” Another person told us, “Great carers, they looked after me, they respected me, and I did lots of things myself which they helped me with.”

Relatives spoke positively about how staff communicated and involved them, particularly during times of stress or crisis. One relative told us, “The service was brilliant, I was struggling, they spoke to dad like he was a person and tried to get him as independent as possible.” They also described the service as “very efficient” and said staff were “well trained and well skilled.”

People told us they felt reassured knowing there was support available if they needed it, including access to an out‑of‑hours contact. People also described staff as professional and respectful of their homes, with 1 person telling us staff “left the house clean and tidy.”

Care planning and daily support focused on helping people regain confidence and independence. Where people progressed well, support was reduced appropriately, and people were involved in decisions about next steps. This helped prevent people becoming over‑supported or remaining in the service longer than needed.

Overall, people experienced a service that was responsive, respectful and person‑centred. There was a calm, supportive atmosphere, with positive relationships between people, families and staff. Feedback from people and relatives showed a consistently caring culture, with staff described as going “above and beyond” to support people to remain safely at home.