Archived: Wildash's

People experienced care and support that met their needs and ensured their safety and welfare. People told us they were happy with the care and support they received and said 'The staff are very good' and 'They help me and are pleasant.'

People were cared for by staff who were supported with supervision and training to deliver care safely and to an appropriate standard. Staff training had been either updated or was scheduled to be updated.

People who used the service, their relatives and staff were asked for their views about the care provided and these were acted on. People told us 'I can't complain about one of them. They're all very good.'

We saw that record keeping had improved and was in the process of being improved within the service.

The environment was suitable for the needs of people who lived there. People told us 'I really like my room, it's lovely' and 'The house is always very clean and looked after'

People were treated with respect and consideration by staff. People told us 'I can choose what time I want to go to bed' and 'I like the food. Staff ask us what we want to eat' One person said that staff always respected their privacy.

People told us that the care staff provided met their needs, saying 'Staff are very good, I haven't got any complaints at all' and 'We're looked after well, we've always got people to help out'. Relatives of one person said 'The owner is a nurse and makes sure the right care is there'.

People were provided with opportunities for pursuing their individual interests. People told us 'I like playing cards and chatting and love cats. We have an exercise man in and we all enjoy that' and 'I like reading papers and books and watching videos'.

Although people were positive about the care they received, there were some gaps in staff training and not all care plans and records contained up written guidance for staff to be able to meet people's needs in a consistent way.