• Care Home
  • Care home

Carville Road

Overall: Good read more about inspection ratings

52 Carville Road, Wallsend, Tyne and Wear, NE28 6AB (0191) 262 0010

Provided and run by:
Voyage 1 Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 13 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

The service is a ‘care home’. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

Prior to the inspection, we checked all the information we had received about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We sought feedback from the local authority commissioning and safeguarding teams and the local Healthwatch. Healthwatch are a consumer champion in health and care. They ensure the voice of the consumer is heard by those who commission, deliver and regulate health and care services.

We used all of the information received to plan our inspection.

During the inspection

We spoke with six people who used the service and one relative.

Throughout the inspection we spent time in the communal areas of the home observing how staff interacted with people and supported them. We spoke with the registered manager and four members of the staff team.

We reviewed care records for two people. We looked at a range of records in relation to the safety and management of the service.

After the inspection

We contacted three health and social care professionals to seek feedback about the service. We continued to seek clarification from the provider to validate the evidence we found.

Overall inspection


Updated 13 February 2020

About the service

Carville Road is a care home which is registered to provide personal care and accommodation for people with an acquired brain injuries. Accommodation is provided in one adapted building over two floors. The home is registered to provide care for up to 12 people. At the time of the inspection 10 people were living at the home.

People’s experience of using this service and what we found

People received care and support from a service which was well-led. The registered manager led by example and promoted and ensured the values of the organisation were embedded within the culture of the home. A range of audits were in place to monitor and review the quality of the service.

Accidents and incidents were reviewed to identify if any themes or trends were evident and to assess if measures could be taken to reduce the risks people were exposed to. Systems were in place to safeguard people from abuse and staff were confident in the actions to take. There were enough staff to meet the needs of people and safe recruitment procedures were followed.

Staff demonstrated kind and caring attitudes and always promoted the privacy and dignity of people. Staff encouraged people to be independent and people or their representative were involved in planning and reviewing their care.

Meaningful activities were available to people and staff supported people to attend social events of their choice. Visitors were welcomed into the home. People received care from staff who received training to enable them to carry out their job role effectively and staff felt well supported. One relative said, “All the staff I have come across all seem well trained. They all just seem to do what you ask them to. I just find that all the staff are lovely.”

Staff provided care to people which met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 26 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.