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Inspection Summary

Overall summary & rating


Updated 13 February 2020

About the service

Carville Road is a care home which is registered to provide personal care and accommodation for people with an acquired brain injuries. Accommodation is provided in one adapted building over two floors. The home is registered to provide care for up to 12 people. At the time of the inspection 10 people were living at the home.

People’s experience of using this service and what we found

People received care and support from a service which was well-led. The registered manager led by example and promoted and ensured the values of the organisation were embedded within the culture of the home. A range of audits were in place to monitor and review the quality of the service.

Accidents and incidents were reviewed to identify if any themes or trends were evident and to assess if measures could be taken to reduce the risks people were exposed to. Systems were in place to safeguard people from abuse and staff were confident in the actions to take. There were enough staff to meet the needs of people and safe recruitment procedures were followed.

Staff demonstrated kind and caring attitudes and always promoted the privacy and dignity of people. Staff encouraged people to be independent and people or their representative were involved in planning and reviewing their care.

Meaningful activities were available to people and staff supported people to attend social events of their choice. Visitors were welcomed into the home. People received care from staff who received training to enable them to carry out their job role effectively and staff felt well supported. One relative said, “All the staff I have come across all seem well trained. They all just seem to do what you ask them to. I just find that all the staff are lovely.”

Staff provided care to people which met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 26 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 February 2020

The service was safe.

Details are in our safe findings below.



Updated 13 February 2020

The service was effective.

Details are in our effective findings below.



Updated 13 February 2020

The service was caring.

Details are in our caring findings below.



Updated 13 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 13 February 2020

The service was well-led.

Details are in our well-led findings below.