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Inspection Summary


Overall summary & rating

Outstanding

Updated 26 April 2019

Chard Manor is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Chard Manor supports 10 people with a learning disability, physical disability and/or autism. The service is housed in a large adapted house set back from the road in its own gardens.

Chard Manor has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection we rated the service good. At this inspection we found the service had improved to outstanding and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

At this inspection we found the service had improved to Outstanding overall.

Why the service is rated outstanding

People were protected from the risk of harm as the provider had effective policies and procedures in place to guide staff on how to keep people safe.

There was a stable, well trained, experienced staff team supporting people to become more independent in a way which put people in control of their lives and the support they received.

People and relatives told us the service was very well managed and the registered manager was very good at their job. It was clear the management team led by the registered manager provided clear guideline for staff and promoted the values of the service.

People were supported to participate in a wide range of activities, including sailing, cycling, visits out and holidays.

People were supported by staff to develop the service. They had helped redesign the garden and were consulted on any changes planned for the service.

Relatives told us communication with the home was excellent. The service supported people to maintain contact with relatives and friends by using 'skype'. People told us they liked using this and it was better than the telephone. The service also provided staff to facilitate home visits where required.

The service kept up to date with best practice in supporting people with autism and/or a learning disability. These practices were then embedded in the service by the staff team. This led to a huge reduction in people behaving in a way which challenged other and staff.

The registered manager and provider had effective systems in place to review the quality of the service provided to people. Where they found shortfalls, action plans were developed and implemented to address these.

The service met all relevant fundamental standards and exceeded in some.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 April 2019

The service remains Good

Effective

Good

Updated 26 April 2019

The service remains Good

Caring

Good

Updated 26 April 2019

The service remains Good

Responsive

Outstanding

Updated 26 April 2019

The service has improved to Outstanding

Well-led

Outstanding

Updated 26 April 2019

The service has improved to outstanding