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Archived: Coombe Hill Manor Outstanding

This service is now registered at a different address - see new profile

This care home is run by two companies: Signature Senior Lifestyle Operations Ltd and Signature of Coombe (Operations) Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary


Overall summary & rating

Outstanding

Updated 19 December 2020

Coombe Hill Manor is a care home providing personal and nursing care to up to 104 older people, some of whom may be living with dementia. There were 73 people living at the home when we inspected.

We found the following examples of good practice.

Access to the home was restricted for non-essential visitors. As a result, window visits were taking place, with four areas available to the front of the premises. Visits were pre-arranged, and visitors were expected to wear appropriate personal protective equipment (PPE) and to maintain a safe social distance. Relatives and friends had been kept informed of visiting restrictions and of the guidelines they were expected to follow.

The home was clean and well-maintained. The provider had introduced additional cleaning schedules since the beginning of the Covid-19 pandemic. For example, staff cleaned door handles, and light switches every two hours and kept records. Large signs were placed on each floor, encouraging people to wear masks, wash their hands and maintain social distancing. People using the service wore masks in communal areas.

There was a strong focus on communication and sharing information in a timely manner. The provider / registered manager held weekly meetings, sent email bulletins and used a dedicated noticeboard to make staff aware of current guidance and practice within the home.

Staff and people at the home were engaged in the ‘whole-home’ testing programme with additional testing capacity being accessed privately. People living in the home were routinely tested for Covid-19 every two weeks and staff were tested weekly. Staff also had access to antibody testing. The registered manager used a computer tracking system to ensure the home was up to date with tests and results.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 19 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 19 December 2020

Caring

Outstanding

Updated 19 December 2020

Responsive

Outstanding

Updated 19 December 2020

Well-led

Good

Updated 19 December 2020