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Inspection Summary


Overall summary & rating

Good

Updated 17 December 2019

About the service

Priors House is registered to provide accommodation, nursing and personal care for up to 80 older people, including people living with dementia. At the time of our inspection visit there were 62 people living at the home. Care is provided across two floors. Each floor had two units, each with its own communal lounge and dining room. Ground floor units provided residential and dementia care. First floor units provided nursing care. Everyone’s bedrooms were en-suite and each unit had communal bathroom facilities.

People’s experience of using this service and what we found

The registered manager and staff team understood the importance of promoting lifestyle opportunities, events and activities that are specifically tailored to people’s needs, aspirations and life experiences. The management and staff continually reviewed and improved ways of linking in with local connections. They understood how family values were important to those in their care. This approach continued through providing end of life care which remained respectful and sensitive to people’s and families wishes. An annual memorial had been introduced to remember and celebrate people who used to live at the home which we were told, gave relatives comfort and helped them remember times of happiness. Community links included health care professionals which continued to be developed which helped support good outcomes for people.

People told us they felt safe living at Priors House. Staff knew how to protect people from poor and abusive practice. Safe staffing levels across the home ensured people received support when needed. Agency staff use continued to be used to support permanent staff whilst plans for recruitment continued. Staff followed safe principles for infection control and their training and practice meant the potential of cross infection were kept to a minimum. People received their medicines safely from trained staff. However, we have made a recommendation about the management of some medicines.

Staff were confident in their abilities because their training and development needs were supported by the provider. Staff training included refresher training alongside an induction for new staff. One to one supervision meetings; observed practice and regular staff meetings gave staff the opportunity to share feedback and to discuss development opportunities.

People told us staff were kind, caring and respectful in how they lived their lives and, in the choices, they made. People said management were effective; they listened and acted on feedback to help drive standards within the home. People had individual care plans and assessments that met their health and social needs. People were supported by nursing and care staff and on occasions, other health care professionals were involved to maintain their health and wellbeing.

The management team remained consistent and they demonstrated a good understanding of their managerial responsibilities to ensure people received care to the standards people expected. The majority of people gave us positive feedback about the service and felt comfortable raising concerns knowing they would be dealt with. A programme of local and provider audits and checks made sure actions were taken when improvements where identified. However, we found one continuing theme identified in the provider’s audits which the registered manager assured us they would address promptly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 19 May 2017).

Why we inspected

This was a planned inspection based on the previous rating

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 17 December 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 December 2019

The service was well led.

Details are in our well led findings below.