26 July 2022
During an inspection looking at part of the service
Hawksyard Priory Nursing Home is a nursing and residential home providing personal and nursing care to up to 105 people over three different floors. There is access to a church and gardens at the service. The service provides support to people with physical and emotional needs, some of whom are living with dementia. At the time of our inspection there were 54 people using the service.
People’s experience of using this service and what we found
People did not always receive safe care and treatment as action was not taken in a timely way to reduce risks following accidents and incidents. Where people were being supported on a one to one basis by staff due to risks, accidents or incident they did not always receive this. People were left for periods of time unsupported by staff placing them at risk of harm.
People who were at risk of choking were not supported by staff effectively to reduce this risk. People who required support to eat did not always receive this in line with their needs. Where people were at risk of dehydration and malnutrition this had not always been identified, and where raised by external professionals, action was not taken to reduce future risk in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The inspection was prompted in part due to concerns received about people’s safe care and treatment and the management of risk. A decision was made for us to inspect and examine those risks.
We use targeted inspections to follow up concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
You can see what action we have asked the provider to take at the end of this full report.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have identified continued breaches in relation to people’s safe care and treatment. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
Follow up
We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.