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Woodhill House Home for Older People Good

Inspection Summary


Overall summary & rating

Good

Updated 3 October 2019

About the service

Woodhill House Home for Older People is a residential care home providing personal care to 45 people aged 65 and over at the time of the inspection. The service can support up to 46 people in one purpose-built building.

The home is arranged into four living areas called ‘houses’. Three houses accommodate people who are living with dementia and one house provides accommodation for older people who have physical care needs.

People’s experience of using this service and what we found

People were safe and protected from harm and abuse. All staff who worked in the home had been trained in how to identify and report abuse. The registered manager had identified and managed risks to people’s safety. There were enough staff to support people. The provider carried out checks on new staff to make sure they were suitable to work in the home. The staff handled medicines safely and people received their medicines as their doctors had prescribed.

The staff were trained and skilled to provide people’s care. People enjoyed the meals provided. The staff supported people to maintain good health and to see their doctors as they needed. The staff respected the decisions people made and people’s rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff treated people in a kind and caring way. The staff knew people well and respected their individuality and diversity. The staff asked people for their views about their care and respected the choices people made. The staff protected people’s dignity, privacy and independence.

The staff planned and provided care to meet people’s needs and take account of their choices. People enjoyed a range of activities and could see their families and friends as they wished. People knew how they could raise concerns about the service. The registered manager had processes to ensure people would receive care at the end of life to meet their needs and respect their wishes, beliefs and cultural needs.

People told us this was a good home and said they would recommend it. There was an experienced registered manager employed. People knew the registered manager and were confident approaching her. The registered manager monitored the quality of the service. She asked people for their views and made changes in response to their feedback to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 30 July 2018) and there were breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 October 2019

The service was well-led.

Details are in our well-led findings below.