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Cravenside Home for Older People Good

Inspection Summary

Overall summary & rating


Updated 21 October 2020

About the service

Cravenside Home for Older People is a care home providing accommodation and personal care. It can accommodate 46 older people. The accommodation is provided over two floors. The home is divided into four areas known as, Rose Lane, Lily Lane, Poppy Lane and Daisy Lane. Some people using the service are living with dementia. At the time of the inspection 34 people were living at the home.

People’s experience of using this service and what we found People told us they felt comfortable and safe living in the home. The registered manager and staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. Systems were in place to ensure lessons were learnt from any incidents and the management team understood their responsibility to be open and honest when something went wrong.

There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. The provider operated an appropriate recruitment procedure. Following the inspection, the procedures were further strengthened to ensure all relevant information was obtained prior to staff working in the home. People received their medicines safely and on time. Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. The home was clean in all areas seen and staff followed safe infection control practices.

The management team and staff had addressed the shortfalls found at the last inspection. The provider had systems to check the quality of the service and to monitor staff practice. People's views were sought about the service and acted on. People were involved in decisions about their care and support. The registered manager and staff worked with external professionals to ensure people received prompt and coordinated care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The rating at the last inspection was requires improvement (published 4 June 2019). Two breaches of the regulations were identified in respect to the cleanliness of the home and the quality assurance procedures. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on the previous breaches of the regulations. We therefore undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Cravenside Home for Older People on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 October 2020

The service was safe.

Details are in our safe findings below.



Updated 21 October 2020



Updated 21 October 2020


Requires improvement

Updated 21 October 2020



Updated 21 October 2020

The home was well-led.

Details are in our well-led findings below.