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Inspection Summary


Overall summary & rating

Good

Updated 22 February 2019

About the service:

Crossroads (Barnsley) Limited is a domiciliary care service which provides personal care to adults with a range of support needs, including dementia and physical disability, in their own homes.

The Care Quality commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided. Crossroads (Barnsley) was providing personal care to 55 people at the time of the inspection.

People’s experience of using this service:

People supported told us they felt safe with the staff that supported them. Staff had undertaken safeguarding training which was regularly refreshed. Staff understood their role and responsibility to keep people safe from harm.

Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People supported spoke with the highest praise and regard of the staff that provided support and the office team including the registered manager. People told us staff treated them with dignity and respect and were kind, caring and sympathetic to them.

People received personalised support from staff who knew them well. Staff had built positive relationships with the people they cared for and supported. Staff supported people to retain their independence and to remain involved in planning and reviewing their care. This helped to ensure care was provided in accordance with people’s preferences.

Staff worked closely with a range of community healthcare professionals to promote good outcomes for people. Feedback from healthcare professionals involved with the service was extremely positive.

People, their relatives and staff could approach the management team if they had any concerns. The provider had a complaints procedure in place which explained how people could raise concerns. The service had not received any concerns.

The registered manager operated a governance system which included the completion of several audits. These were to ensure the service was operating within the policies and procedures set by the provider. Any concerns were acted on appropriately.

More information is in the full report

Rating at last inspection:

At our last inspection, the service was rated "good". Our last report was published on 8 September 2016.

Why we inspected:

This was a planned inspection based on the rating awarded at the last inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 22 February 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 22 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 22 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 22 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 22 February 2019

The service was well-led

Details are in our Well-Led findings below.