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Crossroads (Barnsley) Limited

Overall: Good read more about inspection ratings

Maple House, Maple Estate, Stocks Lane, Barnsley, South Yorkshire, S75 2BL (01226) 731094

Provided and run by:
Crossroads (Barnsley) Ltd

Latest inspection summary

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Background to this inspection

Updated 22 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector, one assistant inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience of supporting and caring for young and older people.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides personal care to adults with a range of support needs, including dementia and physical disability.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection:

We gave the service short notice of the inspection because we wanted to visit people in their homes and we needed support from the registered manager to arrange this.

Inspection site visit activity started on 4 February 2019 and ended on 5 February 2019.

On the 4 February 2019 we visited four people in their homes to ask their opinions about the care they received and look at their care records. Whilst out on visits we were accompanied by the care manager and met and spoke with four relatives and three care workers. We also spoke over the telephone with six people who used the service and five relatives.

On the 5 February 2019 we visited the office location to see the registered manager, interview staff and review care records and policies and procedures relating to the service. We interviewed six staff including, a care coordinator, a team leader and care workers.

What we did:

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

Prior to the inspection visit we gathered information from many sources. We looked at the information received about the service from notifications sent to the Care Quality Commission by the registered manager. We also spoke with the local authority commissioners, contracts officers and safeguarding and Healthwatch (Barnsley). Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

Overall inspection


Updated 22 February 2019

About the service:

Crossroads (Barnsley) Limited is a domiciliary care service which provides personal care to adults with a range of support needs, including dementia and physical disability, in their own homes.

The Care Quality commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided. Crossroads (Barnsley) was providing personal care to 55 people at the time of the inspection.

People’s experience of using this service:

People supported told us they felt safe with the staff that supported them. Staff had undertaken safeguarding training which was regularly refreshed. Staff understood their role and responsibility to keep people safe from harm.

Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People supported spoke with the highest praise and regard of the staff that provided support and the office team including the registered manager. People told us staff treated them with dignity and respect and were kind, caring and sympathetic to them.

People received personalised support from staff who knew them well. Staff had built positive relationships with the people they cared for and supported. Staff supported people to retain their independence and to remain involved in planning and reviewing their care. This helped to ensure care was provided in accordance with people’s preferences.

Staff worked closely with a range of community healthcare professionals to promote good outcomes for people. Feedback from healthcare professionals involved with the service was extremely positive.

People, their relatives and staff could approach the management team if they had any concerns. The provider had a complaints procedure in place which explained how people could raise concerns. The service had not received any concerns.

The registered manager operated a governance system which included the completion of several audits. These were to ensure the service was operating within the policies and procedures set by the provider. Any concerns were acted on appropriately.

More information is in the full report

Rating at last inspection:

At our last inspection, the service was rated "good". Our last report was published on 8 September 2016.

Why we inspected:

This was a planned inspection based on the rating awarded at the last inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.