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Archived: Carewatch (Croydon & Sutton) Good

Inspection Summary


Overall summary & rating

Good

Updated 23 April 2015

This inspection took place on 10 and 11 March 2015 and was announced. We told the provider two days before our visit that we would be coming.

Carewatch (Croydon & Sutton) provides help and personal care to people in their own homes. At the time of our inspection 115 people were receiving care and support from this service. At our last inspection in August 2013 Carewatch (Croydon & Sutton) was meeting the regulations inspected.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us they felt safe and that staff treated them well. There were processes in place to help make sure people were protected from the risk of abuse and staff were aware of safeguarding vulnerable adult’s procedures and understood how to safeguard the people they supported.

Staff were up to date with training and the service followed appropriate recruitment practices.

People’s individual risk was assessed to help keep them safe. Care records and risk assessments were regularly reviewed. Staff supported people to attend appointments and liaised with their GP and other healthcare professionals to help meet their health needs.

People were asked about their food and drink choices and staff assisted them with their meals when required. People were supported to take their medicine when they needed it.

People and their relatives thought staff were caring and respectful. Staff knew the people they were supporting and provided a personalised service for them. Staff explained the methods they used to help maintain people’s privacy and dignity.

People and their relatives told us they would complain if they needed to, they all knew who the manager was and felt comfortable speaking with her about any problems.

People were contacted regularly to make sure they were happy with the service. Senior staff carried out spot checks to review the quality of the care provided.

Inspection areas

Safe

Good

Updated 23 April 2015

The service was safe. There were processes in place to help make sure people were protected from the risk of abuse and staff were aware of safeguarding vulnerable adult’s procedures.

People using the service had detailed risk assessments and these were kept under regular review. People were supported to take their medicine safely.

The provider had effective staff recruitment and selection processes in place. Appropriate checks were undertaken before staff began to work at the service.

Effective

Good

Updated 23 April 2015

The service was effective. Staff had the skills and knowledge to meet people’s needs. Staff received regular training to ensure they had up to date information to undertake their roles and responsibilities. They were aware of the requirements of the Mental Capacity Act 2005.

People were supported to eat and drink according to their plan of care.

People’s health and support needs were assessed and care records reflected this. People were supported to maintain good health and had access to health care professionals, such as doctors, when they needed them.

Caring

Good

Updated 23 April 2015

The service was caring. People and their relatives told us they were happy with the standard of care and support provided by the service. People’s privacy and dignity was respected by staff.

All the staff we spoke with had a good knowledge of the people they were caring for.

Responsive

Good

Updated 23 April 2015

The service was responsive. People received care, treatment and support when they needed it. Assessments of care were completed when people first started to use the service and were regularly reviewed.

Complaints were recorded and acted upon. The service provided information to people about how they could make a complaint if they wished and the manager took concerns and complaints about the service seriously

Well-led

Good

Updated 23 April 2015

The service was well-led. People’s views and comments were listened to and acted upon. Accidents and incidents were reported, reviewed and changes made in order to improve the quality of the service.

Staff felt supported by their manager and were encouraged to report concerns.

The manager regularly checked the quality of the service provided and made sure people were happy with the service they received.