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Nationwide Care Services Limited (Birmingham and Solihull) Good

Inspection Summary

Overall summary & rating


Updated 2 October 2019

About the service

Nationwide Care Services Limited (Birmingham and Solihull) is a domiciliary care agency that provides personal care and support to people living in their own homes. It provides a service to older adults some of whom are living with dementia and younger disabled adults. Not everyone using Nationwide Care Services Limited (Birmingham and Solihull) received a regulated activity. CQC only inspects the service received by people provided with 'personal care': for example, help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection 425 people were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People received safe care and support as the staff team had been trained to recognise potential signs of abuse and understood what to do to safely support people.

The provider had assessed the risks to people associated with their care and support. Staff members were knowledgeable about these risks and knew what to do to minimise the potential for harm to people.

People received safe support with their medicines by trained and competent staff members.

Staff members followed effective infection prevention and control procedures when supporting people.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at Nationwide Care Services Limited (Birmingham and Solihull) supported this practice.

People were referred to additional healthcare services when required.

People received help and support from a kind and compassionate staff team with whom they had developed positive relationships.

People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any compliments or complaints from people or those close to them.

The provider, and management team, had good links with the local communities within which people lived.

The management team and provider had systems in place to identify improvements and drive good care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was ‘Good’ overall with ‘Requires Improvement’ in the key question ‘Well-Led,” (Published 29 November 2016.)

At this inspection we found improvements had been made in this key question.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 October 2019

The service was safe.

Details are in our safe findings below.



Updated 2 October 2019

The service was effective.

Details are in our effective findings below.



Updated 2 October 2019

The service was caring.

Details are in our caring findings below.



Updated 2 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 2 October 2019

The service was well-led.

Details are in our well-Led findings below.