You are here

St Bridget's Residential Home Requires improvement

We are carrying out a review of quality at St Bridget's Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 12 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

We saw that the home had completed a quarterly analysis of falls. The analysis detailed the cause of each fall, the time of day or night they occurred and any injuries incurred.

We saw that the home had completed an annual survey review in July 2012. Questionnaires had been issued to the people who lived at the home, their relatives or representatives, and to the General Practitioner (GP) Surgeries. The manager had received seven responses from people. Whilst they were mostly positive the results showed that two people were not satisfied with their involvement in the care that they received. The manager told us that people had been included in the completion, and review, of their care plans. We saw that one care plan included a form which stated that the person who lived at the home had been involved in planning their care, but wanted further reviews to be with their relative. The provider might like to note that measures were not in place to monitor people's involvement in their care. A relative commented that they had found the manager and staff to be 'friendly and helpful at all times.' The responses from the GP surgeries were positive. One GP had commented 'the home does an excellent job in looking after my patients.'

The manager did not hold meetings for the people who lived at the home but they explained that they spoke regularly to each individual person. Records of these discussions had not been recorded.

Records showed that the manager had completed an annual quality assurance review in July 2012. This had included infection control which had identified no issues, the building which included information that sit on weighing scales which had been purchased, and listed all specialist equipment in use. The provider might like to note that a care plan audit was not in place.

The manager told us that the home had received no complaints, written or verbal. A copy of the home's complaint procedure was seen to be included in the service user's guide kept next to the visitor's signing in book.