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St Bridget's Residential Home Requires improvement

We are carrying out a review of quality at St Bridget's Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 12 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We looked at the staff rota. We saw that, in addition to the manager, the provider had two members of staff on duty during the day, and one member of staff awake and one on call at night. On the day of our visit the manager had had to arrange emergency staff cover to cover staff sickness. The manager told us that as the provider was also a registered homecare provider they regularly used the same staff from the homecare business to cover staff shortages. We were told that this enabled them to provide continuity of care for people who lived at the home at times of staff sickness or holidays. The manager told us that when any member of staff was unfamiliar with the home they would not leave the premises until they had given the person a full induction into the home.

In addition to the staff's caring duties we saw that staff were also responsible for cooking people's food. We observed the staff during lunchtime and teatime. We saw that the manager had also been required to assist the staff during these times. The staff told us that on occasions meals were served a little late, as they did not want to rush the care people received. They said that if meals were delayed people were always kept informed. We asked one member of staff how they managed at weekends when the manager was not available to assist. They told us that they managed as it was quieter. We spoke to people who used the service. Whilst they were all positive about the staff and the care they received we were told that staff did not always have enough time. One person said "you always get help" but that "it would be helpful if staff had more time." However, another person told us that when staff assisted them they did not feel rushed. They said "staff always tell me to take my time".

Staff training records were looked at. We saw that staff had received an induction which had included discussions with the manager on the common core principles of care. A training matrix showed us that staff had receiving training up-dates in 2012. They included fire, manual handling, emergency aid, food hygiene, safeguarding, medication and dementia. Individual training records contained certificates confirming the information recorded on the matrix.

The manager told us that there were six members of staff who provided care. Out of the six, three were undertaking a National Vocational Qualification (NVQ) level three, and one had a NVQ level two.