The Care Quality Commission

Archived: Cheshire East Short Breaks

199 Queens Drive, Nantwich, Cheshire, CW5 5LB (01270) 626080

Provided and run by:
Cheshire East Council

Important: This service is now registered at a different address - see new profile

All Inspections

1 February 2013

During a routine inspection

When we visited 199 Queens Drive the people who used the service were taking part in day centre activity away from the premises. Therefore we were unable to have any direct contact with them. However we were able to speak with four relatives of people who used the service. They told us that they had been provided with clear information about what the service offered and the care that would be provided and that their family members looked forward to staying at Queens Drive. They said that each person had a care and support plan so they knew what services would be provided. People told us that they did not always get feedback about the respite period and if they wanted details they would ring or call at the home for information.

People told us they were happy with the staff and services provided and appreciated the good care provision carried out by highly qualified and motivated staff. A relative of a person who used the service told us that it improved the person's life quality and enabled them to interact and socialise with peers. They said peoples representatives were always asked their opinions about the running of the service.

17 January 2012

During a routine inspection

One of the people who used the service told us that Queens Drive was good, they said they liked the staff and the information they had been given was also good. They told us that the staff always listened to them and helped them to understand their care and support plans. They knew about their care and support plans and told us that staff read their care plans to them so they could understand them. They told us that they had done a lot at Queens Drive and enjoyed going shopping with staff and going out to the disco.

We looked at the service's quality assurance procedures including survey questionnaires that had been returned by the people who use the service and their relatives. These showed that all the people who returned questionnaires were either satisfied or very satisfied with the service provided. For example one person commented that the service 'meets their needs, involves them and is invaluable to them'.