Archived: Mountview Community Support Centre

We found that the people who used the service received safe and appropriate care that met their needs and protected their rights.

We could see that managers and senior staff were continuously monitoring the quality of care provided so the people who used the service were safe.

We observed staff carrying out their duties and responsibilities in good humour and in a relaxed and positive manner. We could see that staff enjoyed good relationships with the people who used the service and had ample time to meet their health and social care needs without hurrying.

All the people we spoke with during our visit praised the staff, the standard of care, catering and facilities and services provided. They told us that they were treated with respect and were always involved in making decisions about their care and support.

One person said 'These staff are absolutely dedicated, their approach to everyone is absolutely wonderful. They are professional, but are kind and courteous and treat us with the utmost respect. I can not say how valuable this service has been to me'. Another person said 'This is an excellent home, the staff make you feel welcome, nothing is too much trouble, you only have to mention something and it is done'.

We asked them about their experiences of how the service involved them and kept them informed. They told us that they were treated with respect and were always involved in making decisions about their care and support.

One person said 'overall the home is excellent, my experience has been very good I have been very well looked after, my dietary and health care needs have been met and I am now ready to move back home, but would like to stay'.

We found that the home had a relaxed, sociable and welcoming atmosphere. We could see that the people who lived at the home were treated with respect and enjoyed good relationships with staff.

People told us that they felt safe. We found that people were protected from abuse by robust safeguarding procedures which were effectively implemented.

We looked at the care records for two of the people who used the service and could see that arrangements made for their care and support were centred on their individual needs and personal preferences. We found that there were areas where improvements were needed. These included assessment, care planning and arrangements for assessing and monitoring the quality of service provision.