• Care Home
  • Care home

St Bridgets Care Centre

Overall: Good read more about inspection ratings

14 East Avenue, Talbot Woods, Bournemouth, Dorset, BH3 7BY (01202) 291347

Provided and run by:
Mr Anthony Howell

Latest inspection summary

On this page

Background to this inspection

Updated 24 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector on both days of the inspection.

Service and service type:

St Bridgets Care Centre is a care home. People in care homes receive accommodation and nursing or personal care. The home does not provide nursing care and meets the needs of older people. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

Before the inspection we reviewed information we held about the service and the service provider. The registered manager completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

We met everyone who lived at the home and spoke with six of these people to gather their views about the care they received. We looked at two people's care records in depth and sampled other people’s care plans. We also spoke with five members of staff. We checked recruitment, training and supervision records for staff and looked at a range of records about how the service was managed. We received feedback from a health care professional who provided support to people in the home.

Overall inspection

Good

Updated 24 May 2019

About the service: St Bridget’s Care Centre is registered to provide accommodation and personal care for up to 12 people. At the time of this inspection there were 8 people living at the home all of whom were over 65.

People’s experience of using this service:

People gave positive feedback about the home and had no concerns about safety. The staff knew people well and knew how they preferred their care and support to be given.

Staff were knowledgeable about the systems and processes in place to safeguard people from potential abuse and knew what action to take if they suspected people were at risk of abuse.

Staff treated people with kindness, respect and dignity, whilst at the same time promoting people’s independence. People received personalised care and, which was planned and delivered to meet their needs.

The home was in good decorative order and people had access to well-maintained gardens.

People were happy with the standards of meals provided.

Staff were supported with regular supervision, annual appraisals and relevant training courses.

The service worked closely with health care professionals to ensure people received the support they needed to manage their health needs.

People were provided with access to activities and to access the community with outings to places of interest.

People’s medicines were being managed safely, stored securely and administered by trained staff.

People and their relatives were involved in assessing and planning the care and support they received.

People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

There was a system of audits and spot checks in place to ensure the service received ongoing monitoring to review the quality of the service provided.

People had confidence in the management team and felt the service provided clear leadership.

Rating at last inspection:

The last inspection report was published on 26 October 2016, when the service was rated as good.

Why we inspected:

This was a planned scheduled comprehensive inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk