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Inspection Summary


Overall summary & rating

Good

Updated 24 May 2019

About the service: St Bridget’s Care Centre is registered to provide accommodation and personal care for up to 12 people. At the time of this inspection there were 8 people living at the home all of whom were over 65.

People’s experience of using this service:

People gave positive feedback about the home and had no concerns about safety. The staff knew people well and knew how they preferred their care and support to be given.

Staff were knowledgeable about the systems and processes in place to safeguard people from potential abuse and knew what action to take if they suspected people were at risk of abuse.

Staff treated people with kindness, respect and dignity, whilst at the same time promoting people’s independence. People received personalised care and, which was planned and delivered to meet their needs.

The home was in good decorative order and people had access to well-maintained gardens.

People were happy with the standards of meals provided.

Staff were supported with regular supervision, annual appraisals and relevant training courses.

The service worked closely with health care professionals to ensure people received the support they needed to manage their health needs.

People were provided with access to activities and to access the community with outings to places of interest.

People’s medicines were being managed safely, stored securely and administered by trained staff.

People and their relatives were involved in assessing and planning the care and support they received.

People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

There was a system of audits and spot checks in place to ensure the service received ongoing monitoring to review the quality of the service provided.

People had confidence in the management team and felt the service provided clear leadership.

Rating at last inspection:

The last inspection report was published on 26 October 2016, when the service was rated as good.

Why we inspected:

This was a planned scheduled comprehensive inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 24 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 24 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 24 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 24 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 24 May 2019

The service was well-led

Details are in our Well-Led findings below.