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Carepoint Services

Overall: Good read more about inspection ratings

1st Floor, Romer House, 132 Lewisham High Street, London, SE13 6EE (020) 8698 3661

Provided and run by:
Carepoint Services Limited

Latest inspection summary

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Background to this inspection

Updated 3 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The provider was given 48 hours’ notice before the inspection to ensure the registered manager would be available to take part in the inspection.

This inspection took place on 19 July 2017 and was announced. One inspector carried out the inspection. Before the inspection, we looked at information we held about the service, this included notifications sent to us by the service. A notification is information about important events, which the service is required to send us by law.

During the inspection, we spoke with the registered manager and office based staff. We reviewed 20 care records and 10 staff records. We also looked at other records relating to the management, leadership, and review of the service. After the inspection, we spoke with seven people using the service, four care staff and three representatives from the local health and social care services.

Overall inspection

Good

Updated 3 October 2017

This inspection took place on 19 July 2017 and was announced. Carepoint Services is registered to provide personal care and support to people living in their own homes. At the time of the inspection there were 136 people using the service.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The last time we inspected this service in April 2016, we found a continued breach in relation to safe care and treatment. We had found that there were unexplained gaps in people’s medicine administration records (MARs), therefore people were at risk of not receiving their medicines as prescribed. We also had found staff did not take prompt actions when concerns about people’s ability to manage their medicines were identified. We had found that the registered provider did not have robust recruitment systems in place. We made a recommendation that the registered provider use a reputable source or system to monitor and check that staff had the right to work in the United Kingdom.

At this inspection, we followed up on the breaches of regulations to see if the registered provider had made improvements to the service. The registered provider had taken action to meet the regulations we inspected.

Staff managed people’s medicines safely. People’s medicine administration records (MARs) were accurate and updated by staff once people had their prescribed medicines. The registered manager completed audits of medicines management to help them identify and address any errors.

Staff were supported with appropriate training, induction, appraisal and supervision. This allowed staff to obtain skills and knowledge and share their personal and professional needs with their line manager.

People had sufficient numbers of staff to provide care and support to them. Safe recruitment processes were followed to ensure the safety of people by employing suitable staff. The registered manager had systems in place to ensure that checks on staff entitlement to work in the UK were carried out promptly and as required.

Staff understood how to protect people from risks associated with harm and abuse. Staff had guidance from safeguarding procedures and policies to identify and report any allegations of abuse to the local authority.

Risks to people’s health and well-being were identified. Staff had access to risk assessment outcomes and guidance to support them to reduce risks and keep people safe.

People were supported to have maximum choice and control of their lives and the policies and systems in the service supported this practice. People were cared for within the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) principles. People were provided with enough information to allow them to consent to care and support.

People said staff knew them well and treated them with kindness and compassion. People told us that staff respected them and protected their dignity and privacy. People had access to health care services when their health needs deteriorated. Staff provided people with meals that met their preferences and nutritional needs. Staff followed health professionals’ guidance regarding people’s specific needs.

Care assessments identified people’s needs. Care plans detailed how the service arranged care so people’s needs were met. This enabled people to maintain their health and well-being.

The registered manager sought people’s views on the service, including the quality of care provided. Staff and the registered manager monitored and reviewed the quality of care through audits, spot check visits, and reviews of the service. The Care Quality Commission was kept informed of incidents that occurred at the service.