You are here

Archived: Moorgate Lodge Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 19 March 2012
Date of Publication: 1 May 2012
Inspection Report published 1 May 2012 PDF


Inspection carried out on 19 March 2012

During an inspection in response to concerns

People told us they were happy living at Moorgate Lodge and most staff were caring and looked after people well. They told us they were given choices and were respected

We were also told that the activity coordinators were very good and provided many activities, however one person told us they had not been out in the community for many months and that they had asked staff to take them, but it had still not been arranged. Since our visit the manager has informed us the person had been offered transport to go out, but declined to go.

People we spoke with on York unit told us that it was difficult to locate staff when they were sat in the lounge. They often did not see staff for over an hour and there was no call system accessible to alert staff that assistance was required. Relatives also told us that when they visited they could be in the lounge for an hour or more and not see a member of staff.