Parkfield House Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care which met their needs and reflected their preferences. They told us they were happy with care and support. Care plans were personalised, regularly reviewed and updated.

People took part in a range of social activities at the home and outings. Comments from people included, “[A local] college runs a beauty course, and the students come here to offer us beauty therapy”, “They have lots of parties. They got me dancing in the garden last summer” and “Two ponies visited us last week. I love the animals. This made me so happy.”

We saw people participating in organised leisure events. These were well run and staff engaged with everyone, making sure people felt included and had fun.

People were supported by familiar staff who knew them well. Staff worked closely with other professionals to ensure people received continuity of care. People were able to access the care and support they needed both at the service and in the community. Relatives told us they were able to visit when they wanted, and they felt involved in decisions about people’s care.

The provider ensured people had the information they needed about the service and their care. The provider supplied people with translated documents, easy to read and braille versions if needed.

There was a range of information on display, including photographs of staff, menus and information about events and activities. The provider produced a regular newsletter for people and staff.

People’s communication needs were assessed. Staff followed guidance in care plans to make sure they communicated with people in a person-centred way to enhance their understanding. Staff checked people’s glasses and hearing aids and made sure these were available for people when they needed them. Staff understood about how people’s health conditions could present barriers to communication. They made sure they found ways to overcome these barriers.

The provider listened to and involved people. People were invited to discuss their care and request any changes during reviews. The provider asked people and their relatives for feedback about their experiences through meetings and surveys. People told us the registered manager was available, and they could talk to managers when they needed. Comments from people included, “The listen to us” and “We have residents’ meetings. We have representatives from different departments, and they can answer questions for us.” There was a suitable complaints procedure. People and their relatives told us they knew how to make a complaint and felt comfortable doing this. Complaints had been investigated and responded to.

People experienced equity in access. Staff supported people to access other services when they needed. For example, escorting them on appointments and organising transport when they needed this. Staff supported people to access places of interest on days out. A person explained to us there was a visiting library service which they found useful. Staff supported people to overcome barriers to take part in different activities. For example, they had used artificial technology to support people to create artwork.

People’s individual characteristics and diverse needs were respected and valued. There were procedures regarding equality and diversity. Staff undertook training to understand about these. Managers reinforced this learning through supervisions and meetings. The provider ensured people did not experience discrimination. The provider’s procedures were designed to overcome barriers to accessing services and to involve people in making decisions about their care and treatment where possible.

People received care at the end of their lives. Six places at the home were set aside for people receiving palliative care. The staff worked closely with professionals from the palliative care team and hospice to help support and care for people. The external professionals visited regularly to assess and monitor people’s needs and the care they were receiving in this unit.

Staff supported people to explain their wishes for care at the end of their lives. They supported them and their families in a compassionate way. Staff completed training to understand about providing personalised end of life care.