Parkfield House Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

The service was previously in breach of the legal regulation relating to dignity and respect. At this assessment, the provider had made improvements. The service was no longer in breach of this legal regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and respect. They were friendly, polite and caring towards people. Staff knew people well and engaged in meaningful and fun conversations. They ensured people felt heard and valued. People and their relatives liked the staff. Their comments included, “They are kind and we are happy with the care”, “[Care workers] treat [person] and visitors well”, “Staff are respectful and friendly” and “They always use my name. I am very well cared for. The agency staff are good too.” People’s preferences, including any requirement for gender specific staff, were recorded in care plans. Staff respected people’s privacy and supported people in a sensitive and discreet way.

People were treated as individuals. Their needs and preferences were recorded in care plans. Staff were familiar with these. Staff knew and understood about people’s religion, culture and background. They supported people to celebrate their individuality. Staff spoke with people in their preferred language and we heard staff asking people questions about their culture. Staff supported people to celebrate their birthdays. Comments from people and their relatives included, “I feel the staff know me well” and “Everything is celebrated here. When it is your birthday, they ask you what sort of cake you want. They make it special.”

People were supported to make choices and be in control of their lives. Staff offered people choices each day and consulted them during reviews of their care. At mealtimes, people viewed show plates of the prepared food to help them make choices about what they wanted to eat. We observed staff offering people choices about where they sat, what they wanted to do and what to eat.

People were offered a range of different social and leisure activities. These included trips outside the home to shops and places of interest.

People were supported to be independent, when this is what they wanted and it was safe for them. When needed, people were provided with equipment to help maintain their independence. For example, at mealtimes, some people had crockery that enabled them to eat independently. A person told us they were free to go out when they wanted. They said, “It is good to have a balance between support and independence. I go out to see my friends and I have the code to come back home.” Another person commented, “Staff are full of good ideas to keep you independent. I can still do a lot for myself, and I am happy with the choices they give me.”

A relative told us how staff had supported a person to try new things and be involved in community life. They said, “They have found a way with [person]. This is amazing.”

Staff responded to people’s immediate needs. People and relatives told us staff were attentive following accidents and if they became unwell. They felt safe with staff and trusted them. For example, a person commented, “I had an infection once. When the nurse saw me, [they] spotted something wrong immediately and called the doctor.”

We observed staff interacting well with people and responding to different needs. For example, giving extra assistance when a person appeared sleepy, intervening in a calm way when 2 people started to argue and providing reassurance when a person became distressed.

Staff were responsive to individual needs. For instance, when a person was not happy with their initial meal choice, the staff promptly offered alternative options.

The provider supported workforce wellbeing and enablement. There were various systems to help ensure staff felt supported. These included opportunities to meet with the registered manager and recognition schemes where they were praised for their work. Staff told us they felt supported and worked well as a team. Their comments included, “I appreciate the teamwork. Everyone is always willing to help, and it feels like one big family”, “The atmosphere is incredibly supportive”, “It is a positive working environment” and “Managers have always encouraged us and supported us with any problems we have.”