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Vivo Care Choices Specialist Autism Service Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 4 September 2019

About the service

Vivo Care Choices Specialist Autism Service is a supported living service providing personal care to 21 people at the time of the inspection. The service can support up to 22 people who have learning disabilities and who live with autism.

People supported live in shared housing which are situated close to each other. These consist of nine dwellings; six of which are bungalows.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The communication preferences of people were such that it was not always possible to gain their direct experiences verbally. We were able to observe how people communicated non-verbally and used this to inform our judgement. We gained the views of relatives who had regular contact with their relations.

Relatives were consistently positive about all aspects of the support their relations received. They told us that the service had improved over time and provided a safe, caring and supportive environment. They stated that their relations had had their lives enhanced by the support provided and had progressed in all aspects of their lives. Relatives commented on the management of the service considering it to be transparent and supportive.

People who used the service were relaxed and comfortable with the staff team; using them as a point of reference to make their needs known and request support.

People were safe using the service. Reporting systems were in place for the identifying and reporting of incidents that may be considered as abusive. Staff were now fully trained and knowledgeable about the types of abuse and how these could be reported effectively. Accidents and incidents were analysed and learning took place to prevent reoccurrence.

Risks faced by people were regularly updated and covered all hazards they faced through their support and from the wider environment/community. Sufficient staff were available to respond to the needs of people and the recruitment of new staff was robust.

People were encouraged to maintain hygiene standards in their own homes either through support or independently by a staff team who were trained in minimising infection.

People received prescribed medications as appropriate to promote their health.

Staff consistently received the training they needed to support people effectively. This extended to the receipt of regular supervision to monitor care practice. People had their needs appropriately assessed by the service before they received support.

The nutritional needs of people were met with food provided in line with their preferences and health needs. People were supported to make meals either independently or with staff support.

The registered provider acted as an advocate to ensure that standards of accommodation in people’s homes were of a good standard.

People received support in maintaining their health and wellbeing.

People were supported in a dignified and caring manner. People had their privacy and rights upheld by a staff team who were clearly committed to supporting people effectively.

Care plans were person centred and were now more regularly reviewed. People were provided with information they needed to make informed choices in formats appropriate to their needs. People were provided with the opportunities to take part in leisure activities in line with their preferences both on-site or in the local community; or supported in employment.

The management team de

Inspection areas



Updated 4 September 2019

The service was safe.

Details are in our safe findings below.



Updated 4 September 2019

The service was effective.

Details are in our effective findings below.



Updated 4 September 2019

The service was caring.

Details are in our caring findings below.



Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 4 September 2019

The service was well-led.

Details are in our well-Led findings below.