The Care Quality Commission
  • esb.inspection_category.s3

Archived: Francis Lodge

463 Parrswood Road, Didsbury, Manchester, Greater Manchester, M20 5NE (0161) 434 4118

Provided and run by:
Francis House Family Trust

All Inspections

17 June 2013

During a routine inspection

We talked with a number of relatives of children and young people who were being cared for at Francis House Children's hospice and received email comments from one parent. We talked with two young people and one relative of a person who were being cared for at Francis Lodge during our visit. When we asked the people who used the service about their experiences, we ensured that we were sensitive to their health condition and their age.

People told us that they were exceptionally well cared for and stated that they were treated with dignity and respect. One person commented that "I love coming here'. Another person at Francis Lodge told us that 'It's really good - it gives me a rest from my mum and dad".

One parent told us that: "[My child] gets a lot of opportunities to do things [they] wouldn't be able to do at home". Another said in writing: "My child] gets one to one quality care.... and is the main reason I feel confident in leaving [them]. [My child's] days are busy ....and each day is different... As a family, we all LOVE Francis House, and to be honest I don't know what we would do without it.".

Across the outcomes we looked at, the provider was meeting the standards expected of them including for involving people in their care and treatment, ensuring the care and welfare of the children and young people, cleanliness and infection control, ensuring sufficient staffing levels and the management of healthcare records.

13 August 2012

During a routine inspection

We talked with a number of children and young people who were being cared for at Francis House Children's hospice and Francis Lodge during our visit. When we asked the people who use services about their experiences, we ensured that we were sensitive to their health condition and their age.

Children and young people told us that they were exceptionally well cared for and stated that they were treated with dignity and respect. One person commented that "Everyone has a laugh. I like playing on the computer. There is lots of things to do'. Another person at Francis Lodge told us that 'They give me the support I need '.

We spoke with three parents or guardians during our visit. One parent told us that the hospice staff were: "Lovely, not one bad word I could say about any of them." Another said: "Everyone's amazing' and 'It's like our second home".

Across the outcomes we looked at, the people who use the service gave very positive comments.

29 June 2011

During a routine inspection

People who use services at Francis House Children's Hospice (Rainbow Family Trust) and Francis Lodge said that they felt the care was excellent. Comments included 'You can tell them anything.' 'The staff are brilliant.' 'My child trusts the staff.'

We reviewed written feedback for both services which the provider had collected. This was all extremely positive. Most comments said that the provider could do nothing better.