You are here

Dover Drive Short Stay Service Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

Dover Drive Short Stay Service is a residential care service that provides short stay services to people with learning disabilities and physical disabilities. This service is currently registered for six people over two adjoining houses, numbers 18 and 20 Dover Drive. However, the provider is in the process of changing this to providing a short stay service to four people in one house, 20 Dover Drive. At the time of inspection two people were using the short service service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People's medicines were managed safely and effectively. People had person centred support plans in place. The information was used to personalise support to meet each person’s needs. Risks to people were assessed and appropriate plans were in place to keep people safe.

The provider and registered manager had audits and checks on different aspects of the service in place, for example, health and safety and medicines. These were effective in identifying if there were areas needing to be improved. Incident and accidents were analysed for patterns and trends.

Staff were recruited following safe processes and received appropriate inductions into the service. Staff also received supervisions and attended regular meetings. Feedback from staff we spoke with was all positive and we were told how supportive the registered manager, deputy manager and senior were.

Relatives were happy with the service and they felt people were safe whilst using the service. There were sufficient numbers of staff in place and they understood how to provide people with safe, person centred care and support.

During the inspection we observed warm and comfortable relationships between staff and people using the service. People were encouraged and supported to maintain and improve their independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 May 2017).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Why we inspected; This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 December 2019

The service was well-led.

Details are in our well-led findings below.