Archived: Rochdale Vulnerable Adults and Young Peoples Community Support Services

People using the service told us they were very happy with the service. They liked the staff that supported them. "I was so pleased that '. came back to work at our house after working at the others as she is just lovely ".

Assessment of people's need was thorough and person centred, with focus on their

individual circumstances and immediate to longer-term needs. Care and support plans placed an emphasis on people's right to be self-determining in how they lived their lives and take risks.

Peoples' capacity to make their wishes known when they did not use words was recorded and appropriate communication methods used.

The right of people to take informed risks had been acknowledged and risk assessments ensured a balance of safety and effectiveness. People were given guidance and support to keep safe in their home and in the community.

People were cared for by staff that were recruited properly and trained well. People could help to choose their new carer.

People said they were consulted all the time about the service they received. They particularly liked their tenants' meetings.

We saw that people were settled, received individual, respectful support and responded positively to staff.

We saw that people's care records for both services referred to their individual care needs, personal wishes and preferences. The records we saw showed that people were consulted about their care needs and personal wishes.

The staff we spoke with from both services demonstrated a good understanding of providing individual support to people and safeguarding them from abuse. Records were available of the training and personal development meetings staff had received.

Evidence was available to show that both services carried out regular checks or audits to make sure standards of care and service were maintained.

People had access to an easy read complaints procedure that used pictures and photographs to assist their understanding of how to make a complaint. We saw that complaints were responded to appropriately.