A1 Healthcare Solutions

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been ratedas good.This meant people’s needs were met through good organisation and delivery.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider aimed to deliver person-centred care, but care plans did not alwayscontainenough detail to guide staff unfamiliar with the individuals.While we found documentation was not always clear on how people were consulted, people felt the care they received was person centred. One person told us, “Staff always ask me what I want to do and respect my choices.”

People experienced continuity of care and staff worked well with external professionals.The registered managerworkedin a collaborative way with involvedprofessionals.A person said, “They shadowed and made sure they knew everything and met me beforehand a few times to make the process a bit more comfortable.” This helped ensure smooth transitions and consistent care delivery.

Staff communicated clearly and adapted information to meet people’s needs. For example, the registered manager explained how verbal communication and family involvement were used for a person who could not respond to written documents, and plans are in place to introduce pictorial and large-print formats. People confirmed they were informed about changes and reviews.

People told us staff listened to them and acted on their feedback.Aperson said,“They try as much as possible to calm me down and understand where I’m coming from and encourage me and support me.”Reviews were held, and people were asked what could be improved. Staff also described encouraging feedback and involving people in decisions about their c

The service promoted equality and diversity. Care plans recorded cultural and religious needs, and staff supported people to attend places of worship and celebrate cultural events. Forexample, Mealswere adapted to meet cultural preferences, and staffdemonstratedawareness of individual needs.

People reported positive experiences and outcomes. Feedback from surveys and compliments logs showed people were happy with the care and support they received.

Planning for future care was limited. While one person’s end-of-life wishes were recorded, another person’s plan did not include this information. The registered manager acknowledged this and agreed to update care plans. There were no advance directives or clear contingency plans for hospital transitions, which could affect continuity of care during emergencies.