A1 Healthcare Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.This is the first assessment for this service. This key question has been ratedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People consistently described staff as kind and respectful.Aperson said,“They arereally good. They always put me first and make sure I am comfortable and safe.”Another told us,“They work according to professionalism and make sure I receive care to my satisfaction.”Staffsupported emotional wellbeing, for example allowing extra time after church so a person could connect with their community.

Staff tailored care to people’s preferences. Care plans included personal histories, cultural and religious beliefs, and family details.Aperson said,“They have learnt my routine very quickly and it feels like they know me better than I know myself.”Staff respected wishes, such as not wearing uniforms to church, and took interest in hobbies like football to build rapport.

People were supported to make choices about their care and daily life. Staff offered options for meals and clothing and prompted independence where possible. A person explained, “They would ask what I want for my breakfast and make it for me.”A staffmembersaid, “We give them a choice if they want a wash or what they want to wear.”Care plans recorded goals for independence and staying at home with family.

Staff responded promptly to changing needs and emergencies. For example, when a person fell, staff stayed calm, called an ambulance, and reassured them. Staff adjusted visit times to meet individual preferences, such as later night calls, and communicated changes clearly.

Staff felt valued and supported. They described the culture as“very diverse… a great place to work at and very open.”Regular team meetings and supervisions were held, and the registered manager promoted equality and celebrated cultural events. Staff said they could raise concerns and felt respected.