Archived: Eversley Rest Home

At our last inspection on 29 November 2012 we made two compliance actions about the management of medication and staffing levels. This meant the provider had to make improvements and demonstrate they were fully protecting people who used their service in these areas. We found that suitable and sufficient improvements had been made in the areas where we had identified concerns. We saw the provider had put right what was required. This meant there were sufficient staff to meet people's needs and medication was managed in a suitable and safe way.

We spoke with eight people using the service, four staff, two visitors and the registered provider. People told us that they were happy with the care and support in the home. We saw that staff provided sensitive support and people were treated respectfully. One person said, 'They are good here, and helpful.' A relative told us, 'My relative has settled really well. They are friendly but professional.'

People lived in a safe home where the d'cor and maintenance were appropriate. We found the home was safe and overall suitably maintained.

Records were stored safely and correctly and systems were as required. This ensured people's confidential information was stored appropriately.

Twenty people were in residence and we spoke with seven people living in the home, five visitors, three staff, the registered manager and provider.

We saw people's privacy and dignity were respected because the staff knocked on people's doors and waited for an answer before entering. People told us they could spend time in any area of the home or alone in their bedroom when they wished to.

We were able to see that people received care and support that met their individual needs. We saw people's needs had been assessed by a range of health professionals. This meant that people's health care needs were monitored and met.

We looked at the way medication was managed and saw that improvements were needed to ensure medication systems and practices were safe and suitable.

We looked at the recruitment procedures for staff and found that suitable systems were in place to protect people.

We looked at the number of staff on duty in relation to the needs of the people who lived their and found more care staff were required at certain times of the day to provide the necessary support to people living in the home.