Crown House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff described feeling supported, valued and listened to by the management team. One staff member said, “Brilliant, my shift patterns are absolutely great, we do often get our weekends off, we all have breaks, [the registered manager] in the hot weather was saying get a drink or take a break.” Another staff member told us, “I just really like the place, I’ve been in care for 20 years and they are very understanding, very supportive. It’s a lovely place to work.”

Staff also described a strong sense of teamwork and pride in the improvements made. One member of staff said, “I’ve worked in various care homes, this is by far the most relaxed, where you get time to sit with the residents, it is lovely you are just one big family.” These comments supported our findings that staff wellbeing had been prioritised and staff felt able to work in a supportive and positive environment.