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Inspection Summary


Overall summary & rating

Good

Updated 18 February 2021

The Heathers is a residential care home providing personal care for up to 24 people with a range of care needs, including the frailty of old age. The home also provides respite care for people who have been discharged from hospital and who require a period of assessment. At the time of the inspection, 19 people were living at the home. The home accommodated people in one adapted building.

We found the following examples of good practice.

¿ The service organised staff shifts so that staff entered the home at staggered times. This allowed them to safely complete the donning and doffing of Personal Protective Equipment (PPE) and take lateral flow devices (LFD) Covid tests before starting work.

¿ Staff were experienced in the infection, prevention and control processes to support new admissions to the service. The provider was contracted to provide care to people with short stay reablement support.

¿ The service had provided easy read information to people which gave them information on the Covid-19 virus, social distancing and other infection control procedures.

¿ Risk assessments had been completed to support specific people living with dementia, and others, to remain safe when there were high risks identified in maintaining isolation and social distancing. This included providing one to one support so that the person could avoid high traffic areas and guiding them on safe walks in external areas of the service.

Inspection areas

Safe

Good

Updated 18 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 18 February 2021

Caring

Good

Updated 18 February 2021

Responsive

Good

Updated 18 February 2021

Well-led

Good

Updated 18 February 2021