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Inspection Summary


Overall summary & rating

Good

Updated 16 April 2021

Tenby House is a residential care home for up to 29 people. At the time of our inspection, 28 people were living at the home, the majority of whom were living with dementia. Accommodation is provided over two floors and communal areas include a sitting room, a further sitting room/conservatory and a dining room.

We found the following examples of good practice.

People were well supported by staff to maintain contact with their family and loved ones. People had been supported with video calls when visiting was not possible. The service facilitated in person visits in a manner which minimised the risk of infection spread. A dedicated visiting room was well laid out with screening in place. Relatives were required to undertake Lateral Flow Devices (LFD) COVID-19 tests before the visit commenced.

Social distancing guidelines had been put into practice by staff. Staff were encouraged to use all areas of the service while the management team had used communal spaces creatively for people to relax, spend time and dine with other residents safely.

Staff wore PPE when undertaking any personal care and around the home; this was disposed of safely. Many people who were living with dementia were unable to understand the restrictions imposed by the COVID-19 pandemic. Staff supported them sensitively and carefully to ensure social distancing guidelines were adhered to in a way that protected them and others at the home.

The management team had carefully considered zoning and cohorting in the event of a potential outbreak and demonstrated the changes that would be implemented under the provider’s contingency plan, if it was required.

The home was clean and hygienic throughout. A structured cleaning schedule was in place and cleaning regimes were adhered to so that all areas of the home were cleaned effectively.

Inspection areas

Safe

Good

Updated 16 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 16 April 2021

Caring

Good

Updated 16 April 2021

Responsive

Good

Updated 16 April 2021

Well-led

Good

Updated 16 April 2021