Eezz Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Relatives spoke positively about the care and support provided to their family member. A relative told us, “The carers are fantastic. We are so happy with them. They always ask him before doing anything.” Another said, “Yes, we get regular staff, and [Person] likes that.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Relatives told us staff knew people well. A relative said, “[Person] has had an [illness] about a year ago, and they have gradually improved mobility – [staff] have helped them to recover.” Another said, “Both carers are very cooperative and very approachable.” A staff member said, “The best thing about the service to me is the people we provide care for. Seeing them comfortable and happy after every shift, makes the job fulfilling.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff described how they actively encouraged people to remain independent by supporting them to do as much as they could for themselves. A staff member told us, “I always involve the person in decisions about their care. I ask them what they would like to do and respect their preferences, routines, and choices.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A staff member told us, “If I notice a change in a person’s physical or mental health, I would report it immediately to the office or my manager. I would record the change in the care notes and follow any instructions given. If necessary, the office may contact the GP, district nurse, or family and update the care plan.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by the management team. A staff member told us, “I feel well supported and know I can reach out for guidance at any time.” The registered manager told us they encouraged staff to meet socially, and provided free drinks at a local coffee shop, and recognised the importance of staff supporting each other.