We carried out a review of the data available to us about Prestige Nursing - Chingford on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prestige Nursing - Chingford, you can give feedback on this service.
Prestige Nursing - Chingford is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection it was providing a service to 21 people.
There was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received care which protected them from avoidable harm and abuse. Staff understood people's needs and knew how to protect them from the risk of abuse. Risks to people's safety were identified and assessments were in place to manage identified risks. Where people required support to take prescribed medicines, staff had received training to assist people safely.
There were enough skilled and experienced staff to meet the needs of people who used the service. People were supported by staff who had the skills and training to meet their needs. Recruitment checks were completed on new staff to ensure they were suitable to support people who used the service. Where required, people were supported to have sufficient to eat and drink and their health needs were regularly monitored.
Staff understood their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were involved in making every day decisions and choices about how they wanted to live their lives.
People were supported by a team of regular staff that they knew and who they said were kind and caring. Staff respected people's privacy and dignity and promoted their independence. People and their relatives said the support they received helped people who used the service live independently in their own homes.
The service was responsive to people's needs and wishes. People were provided with care and support which was individual to them. Care plans were detailed and personalised. People's care and support needs were reviewed regularly. People’s end of life wishes were explored.
Staff told us the registered manager was supportive. People liked the registered manager and found her helpful. The service had various quality assurance and monitoring mechanisms in place.
Further information is in the detailed findings below.
There was a manager at the service who was in the process of registering with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service had safeguarding and whistleblowing policies in place and staff knew what action to take if they suspected someone was being abused. Safe recruitment checks were carried out. People had risk assessments carried out to ensure safe care was provided and potential risks were minimised. There were systems in place to ensure people were supported to manage their medicines safely.
Staff were supported with regular training opportunities and supervisions. Staff were aware of their responsibilities around the Mental Capacity Act (2005) and when they needed to obtain consent from people. Staff supported people with meal preparation and were aware of people’s nutritional needs.
People and their relatives said staff respected their privacy and dignity. Staff demonstrated they were knowledgeable about encouraging people to carry out tasks independently when they were able. Staff were knowledgeable about providing care in a personalised way and knew about people’s needs and preferences. People and their relatives knew how to make a complaint and complaints were dealt with in accordance with the policy.
The provider had systems to check the quality of the service provided. People and their relatives were asked for their views about the service. Staff had regular staff meetings to receive updates on the service.