Sandtoft Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

There was a clear process for assessing people’s needs prior to them being admitted to the service.

People received person-centred support tailored to them. People were included and consulted about their care needs and how they would like to be supported. Care plans included key information about people’s wishes, daily routines and any areas of interest.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff delivered care and support in line with professional guidance and people’s assessed needs. Care plans were personalised and detailed across areas that included health, mental health, communication and emotional support.

People spoke positively about the quality of the food and drink. Their comments included, “The food is very nice”, “The food is very good. If I don’t like what is on the menu, the cook will prepare me something else”, and “Food is always brilliant.”

Staff monitored the amount of food and drink people had to check for signs of dehydration or weight loss/gain. Kitchen staff worked closely with care staff to understand changes in a person’s health, which may impact the texture and quantity of food they needed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff knew people very well and could confidently handover information. Staff were supported by detailed and person-centred care plans which gave information about the person's life, people involved in their life and their support needs.

Staff worked well together and with external professionals to meet people’s needs. Staff communicated effectively through handovers and daily records, ensuring all relevant information was shared promptly.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and, where possible, reduce their future needs for care and support.

People were supported to access the health and care support they required. GPs visited the home as required, and staff were skilful in relaying information about the person’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

There were routine monitoring systems in place to ensure people’s physical health, mental health and emotional well-being were at their best.

People’s care plans and risk assessments were reviewed regularly. When there was a change in people’s needs, their care plans and risk assessments were reviewed and updated promptly. This ensured staff always had access to the most up-to-date information.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff ensured people always consented to their care. People had consent forms within their care records. Those people who were unable to make their own decisions had mental capacity assessments and best interest decisions in place to support decision-making on the person’s behalf. Staff always asked for consent at the point of providing support and staff respected people’s right to decline.

When a person was assessed as lacking the capacity to agree to the support they received, important decisions were made in their best interests, in line with the Mental Capacity Act 2005. The local authority had been informed of any restrictions that had been put in place to keep people safe, and the appropriate legal authorisation had been obtained through the Deprivation of Liberty safeguards (DoLS) framework. All authorised restrictions were accurately reflected in people's care plans.