Sandtoft Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect and were involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff to be kind and caring and they treated people with empathy and compassion. People and their families spoke very positively about the staff. Their comments included, “The staff are all very nice and very friendly”, “Staff are attentive”, “All the staff are kind and caring” and “Staff are marvellous, brilliant and consistent.”

People told us that the staff supported them with their care needs. They told us, “Staff always keep me covered up where possible to preserve my privacy and dignity”, “Staff are just brilliant and understand my little quirks” and “I love that staff will just come and sit to chat with me in my room.” We observed relationships which benefited people’s well-being.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took into account people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People received care and support designed around their routines, preferences and communication styles. Care plans were detailed and included what mattered to the person.

Staff had clear guidance on how to support people to live life as they wanted, and to ensure people were not discriminated against or experienced ill-treatment.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us they were supported to make everyday decisions such as what to eat, what to wear, and how to spend their day. They described having freedom in their routines that included what time they got up and what time they went to bed.

Staff encouraged people to make day-to-day choices to do as much as they could for themselves. Areas of independence were clearly documented in people’s care plans.

People were supported to maintain important relationships. People told us it was important to them to make choices. Their comments included, “I can get up and go to bed when I want” and “My visitors come whenever they want.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff were available when needed. We observed that staff knew people well and things which may cause them to become anxious. This enabled them to quickly respond to maintain people’s well-being.

Staff were responsive to call bells. People’s comments included, "I always have my buzzer and staff come if I need them" and, “when I press my buzzer, staff always come.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they received supervision and training to support them in their role. They felt confident to raise any concerns with the registered manager and believed they would be listened to and their concerns acted upon.

Staff told us that the team worked well together and morale was good, with a sense of shared purpose and pride in supporting people.