Carr Croft Care Home

Updated 17 July 2026

Date of assessment: 21 July 2026 to 5 August 2026. Carr Croft is a care home providing accommodation for people who require personal care. At the time of this assessment 26 people were living at the home.

The assessment was carried out due to concerns we received in relation to staffing levels, frequent falls, lack of activities and weight loss.

During our assessment, we identified breaches of legal regulations relating to safe care and treatment, safeguarding people from the risk of abuse and neglect and good governance.

People’s care plans and risk assessments did not always contain sufficient detail to support staff to deliver safe, effective and person-centred care. Risks to people’s health and safety were not consistently assessed, and appropriate action was not always taken to mitigate identified risks.

People were not always supported to lead fulfilling lives. There was little evidence that people were being supported with meaningful social and recreational activities that met their needs.

Governance systems were not consistently effective. Oversight processes had not identified areas for improvement within people’s care plans, risk assessments or the environment, indicating gaps in the provider’s ongoing governance and oversight. Although the provider carried out some audits, these had not detected the concerns identified during this assessment.

Staff were mainly caring and attentive to people’s needs and feedback about staff was positive.

Updated 17 July 2026

During our assessment we spoke with 4 people, 3 relatives and used observations including a Short Observational Framework for Inspection (SOFI) to assess whether people received good care.

Inspectors spent time observing how staff supported and engaged with people. We saw that whilst staff were polite, many interactions were tasked based and did not consider people’s emotions or individual needs. Staff communication was not always adapted to meet the needs of people living with dementia. Staff did not always provide opportunities for people to take part in meaningful activities. Some people and relatives told us they had concerns about the lack of meaningful activities. Overall, most people and relatives were happy with the care and support their loved ones received and found staff and managers approachable and caring. Some people had lived in the home for a long time, so families had a longstanding relationship with the service and some of the staff.

People we spoke with told us they were happy living at the service and they liked the staff. While the people we spoke with expressed that they were generally happy with most of their care, our assessment found some elements of care did not always meet the expected standards.