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Inspection Summary


Overall summary & rating

Good

Updated 21 March 2019

About the service:

Kids West Midlands is a domiciliary care agency. It provides personal care to children and young adults with physical and or learning disabilities or life limiting health conditions in their own home. At the time of inspection four people were using the service.

People’s experience of using this service:

Relatives told us they felt the service was safe. They trusted the workers who supported the children and young adults. They thought there were enough staff to provide safe care to people. Relatives said staff were kind, caring and supportive of people and their families. Privacy and dignity were respected and people’s independence was promoted.

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The service assisted people, where required, in meeting their health care and nutritional needs. Staff worked together, and with other professionals, in co-ordinating people’s care.

Staff had received training about safeguarding and knew how to respond to any allegation of abuse. There were other opportunities for staff to receive training to meet people’s care needs. A system was in place for staff to receive supervision and appraisal and there were appropriate recruitment processes being used when staff were employed.

Staff had a good understanding and knowledge of people’s care and support needs. Care plans were in place detailing how people wished to be supported. They were supported to develop and follow their interests. Risks were assessed and managed. Positive risk taking was encouraged as people were supported to take acceptable risks to help promote their independence.

People were involved in decisions about their care. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Information was accessible to involve people in making decisions about their lives.

Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their rights and their responsibility to share any concerns about the care provided.

There were opportunities for people, relatives and staff to give their views about the service. Processes were in place to manage and respond to complaints and concerns. The provider undertook a range of audits to check on the quality of care provided.

Rating at last inspection:

At the last inspection the service was rated good (10 August 2016.)

Why we inspected:

This was a planned inspection to check that this service remained good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 March 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 21 March 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 March 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 March 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 March 2019

The service was well-led.

Details are in our well-led findings below.