JBS Consult Limited

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

Records showed that reviews of people’s support needs were not regularly completed. We found care plans that had not been reviewed for more than 12 months. We fed this back to the registered manager, who informed us that changes in people’s care were recorded when raised by relatives but would ensure reviews were completed and that the service was moving on to a robust digital system that would ensure regular reviews of people’s needs and care were completed. The registered manager confirmed a review had been completed following our feedback.

Feedback from a relative included, ‘The team at JBS have been very professional in not only supplying [person] with good carers but also being available on the phone and in person supporting any changes we need. It’s refreshing to see honesty and respect from people these days.’

A pre-assessment of people’s needs was carried out to determine if the service could support people’s needs safely and effectively through capturing key information on support needs and people’s preferences. People’s choices and preferences were included as part of assessments.

A relative told us, “They [staff] have a good friendship and trust as time went on with the service.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with good practice and standards.

People received evidence-based care and treatment. The registered manager told us people's care was based around what was important to people and according to their preferences to ensure evidence-based care and treatment could be delivered.

Care plans included the support people required with care and treatment and people’s likes and dislikes. Feedback was sought from people where possible, relatives and staff through surveys and feedback forms to ensure evidence-based care and treatment was delivered.

The provider worked well across teams and services to support people.

The service worked in partnership with other agencies such as health and social professionals if people were not well, to ensure people were in the best of health.

Daily notes were completed after care was delivered to people, which included tasks completed and wellbeing of people to ensure continuity of care.

Staff told us they worked well with each other and external services and were supported by management. A staff member told us, “We have a very good team, we work well together.”

Staff monitored people's health and welfare and reported any concerns to the management team who made referrals to health care professionals where required.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff told us that people were always supported to live healthier lives. This included supporting people to go out in the community, encouraging people to eat well and promoting independence.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

The registered manager and staff told us people’s outcomes were always monitored through feedback. The registered manager gave an example whereby a person’s wellbeing had improved following support being provided by staff due to consistency and continuity of staff members. A relative told us, “From our observations, they look after [person] very well. They go beyond and what they need.”

The provider told people about their rights around consent and respected these when delivering person-centred care.

Systems were in place to obtain consent from people to provide care and support. MCA assessments had been completed to check if people had capacity to make certain decisions.

Staff told us they would always request people’s consent where possible before doing any tasks. A staff member told us, “I communicate with the client explain what I will be doing beforehand so they understand what I am doing.” A relative told us, “They communicate with [person] well and let [person] know what they will be doing.”