Fountains Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and relatives told us staff provided effective support. One person said, “They will do anything for you.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. This included providing effective support with eating and drinking. People’s dietary choices and needs were monitored, and they spoke positively about meals at the service. One person told us, “The lunch was good, there is always a choice.”

The provider worked well across teams and services to support people. Advice from healthcare partners was sought and acted on, they spoke positively about how staff worked in partnership with them to provide effective care. One told us, “This is the best care home I have interacted with.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. People were able to obtain support from a range of healthcare partners to monitor and promote their health and wellbeing. One healthcare partner told us, “The standard of care is excellent, all records that I need to access are up to date and correct.”

The provider routinely monitored people’s care and treatment to continuously improve it. People and relatives were involved in reviews to ensure support continued to reflect people’s needs and choices. One person told us, “I don't have any problems, and could mention them if I did.”

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests (BI) and legally authorised under the Mental Capacity Act (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). The provider was meeting the requirements of the MCA. Where needed, authorisations for people being deprived of their liberty had been approved. Where people could not make decisions for themselves, best interests decisions were made and recorded. Consent to care had been obtained from people or those close to them, though in some cases this had not been recorded in care plans. We discussed this with the registered manager, who outlined the action being taken to address the issue.