Relatives felt they were kept informed, involved in the care plans and asked their opinion. They told us they had made comments on and had signed the care plan for their relative. They also told us that they felt able to raise concerns if they needed to. They said staff respected people's privacy and dignity at all times for example when providing personal care.
People who use the service told us they were happy living in the home and that they were well looked after. Observation of service users demonstrated that they appeared happy and content, were treated with respect and dignity was well maintained.
Relatives that we spoke to told us that they always felt involved with everything that happens. They told us: 'Staff are very approachable'. They felt they are kept informed all the time and able to have their say in how their relatives were cared for.
They also told us that they felt able to raise concerns if they needed to.
Relatives expressed their satisfaction with the service and made such comments as:
'excellent', 'everyone is very very good '