We carried out a review of the data available to us about Ongar War Memorial Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ongar War Memorial Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Ongar War Memorial Medical Centre on 8 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Chief Inspector of General Practice
At our previous inspection in September 2014 we found the provider did not have sufficient procedures in place to assess the risk of and prevent, detect and control the spread of healthcare associated infection. The practice did not have systems in place to ensure the maintenance of appropriate standards of cleanliness and hygiene.
At this inspection, we found that improvements had been made and that patients, staff and other visitors were protected from the risks of acquiring an infection by introducing systems and standards of cleanliness. The infection control lead had undergone specialist training and implemented a policy and guidance for infection, prevention and control. This was implemented immediately after our initial inspection and this identified roles within the practice for clinical and non-clinical leads.
We observed the premises to be clean and tidy. We saw there were cleaning schedules in place and cleaning records were kept. We discussed the training, supervision and audits with the lead for environmental cleaning. They informed us that all cleaning training and schedules were kept by them and the practice manager completed spot checks or informed them if any member of staff identified an area of cleaning had not been completed. We saw that this was dealt with on the same day by viewing the log of actions they kept.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
We found an infection prevention control audit had been conducted by the practice. It identified areas requiring further attention but was not supported by an action plan, allocating responsibilities to staff and detailing when issues were required to be resolved.
We found the infection prevention control lead had not received training. There were also no completed general or specific surgical cleaning schedules to demonstrate where rooms and equipment had been cleaned and whether this had been effective.
A supervision policy had been introduced for staff. The practice manager told us staff were receiving regular one to one meetings with their manager. However these meetings did not assess the performance of individual staff members. This was contrary to the guidance issued in the provider's own supervision policy. Clinical staff received one to one supervision and also benefitted from additional clinical supervision. They told us they appreciated this opportunity to reflect on their performance and found it very useful.