- Homecare service
Your Life (Taunton)
Report from 27 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment 6 to 20 March 2025. Your Life (Taunton) is a care at home agency that provides personal care to people living in their own apartments in an assisted living complex. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of the assessment, they provided personal care for four people who had minimal care needs.
This was a planned assessment. We assessed the service under the safe key question and 3 quality statements of the well led key question. At the last inspection in November 2017 the service was rated Good. At this assessment we found the service remained Good.
Some improvements were needed to aspects of staff training and competency, and to ensure employment checks were being carried out in line with the provider policy before staff commence work for the service.
Systems were in place to monitor the quality of care people received, however the above areas of development had not been picked up through these systems.
People received care which was safe, and staff understood and managed risks regarding people’s individual risks, personal and health needs. There were enough staff to support people.
People's medicines were administered safely and as prescribed.
Staff used personal protective equipment (PPE) when supporting people to reduce the risk of infection.
Systems were in place which ensured lessons were learnt and good practice implemented and embedded over time. The service worked with people and other healthcare professionals to ensure continuity of care.
People's experience of this service
People were positive and happy with the care and support they received from the service, and they felt safe with the care staff.
One person told us, “The carers have been great, and they are lovely. I tell them exactly what I need help with, and they listen.” Another person told us, “The carers are fine, polite, friendly and helpful and I usually see the same ones regularly.”
People were aware of who to contact if they had any complains or concerns. One person told us, “If I had any complaints or concerns, I would see management, they are all very approachable and say hello when passing. I have no concerns regarding my safety, there is always someone around should I get into bother."