The Care Quality Commission

Archived: Universal Care Services Limited

26-28 Newdegate Street, Nuneaton, Warwickshire, CV11 4EU (024) 7637 1197

Provided and run by:
Universal Care Services (UK) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

4 June 2013

During a routine inspection

When we visited Universal Care Services Limited we spoke with the provider, the manager and five members of staff, two of whom were on their induction training week with the agency. We also spoke with two members of staff, four people who were using the service and four relatives by telephone.

People and relatives we spoke with told us that they were happy with the service being provided. Where relatives told us they had concerns, we were told that these would be raised directly with the service in the first instance. Comments made to us included, "Overall it's been really good", "I can't complain about anything" and "We've had a few teething troubles, but on the whole it's ok".

We saw that people had been assessed prior to using the agency and that care plans were in place. We found that the care plans contained information to assist staff with meeting people's care and support needs. We noted that care plans were reviewed on a regular basis.

We saw that the agency had robust systems in place for the recruitment of staff. All staff were provided with an induction to ensure that they were able to carry out their role effectively.

Systems were in place to ensure that confidential records were stored securely.

13 September 2012

During a routine inspection

When we visited Universal Care Services Limited we spoke with the provider, the manager and eight members of staff, four of whom were on their first week of induction to the agency. We also spoke with one member of staff and four people who were using the service the following day by telephone.

People we spoke with told us that they were happy with the service they were receiving, and that staff were polite and respectful. "I don't have to complain, I'm very happy with the service." and "The staff are polite and treat me with respect." were comments made to us.

We saw that people had been assessed prior to using the agency and that support plans were in place. We found that the support plans contained information to assist staff with meeting people's care and support needs. We were told "I have a support plan which I have read."

We found that the cultural diversity of people using the service was met by the agency. We were told "I support clients that are Punjabi speaking."

We found that the agency had measures in place to monitor the quality of the service being provided. We saw this included an annual survey with people that were using the service to find out their perceptions of the service being provided.