We carried out a review of the data available to us about Springbank Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springbank Road, you can give feedback on this service.
Springbank Road is a care home that provides personal care and support for people with a learning disability and those with autistic spectrum disorders. The care home accommodates up to four people in one adapted building. At the time of our inspection there were four people receiving care and support.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service
People and their relatives told us they felt safe using the service. The provider supported people to take their medicines safely. There were adequate infection control processes in place to reduce the risk of harm. There were sufficient staffing levels to maintain people’s safety and ensure their needs were met. Risks to people’s health and wellbeing were managed well.
People’s health and social care needs were assessed, and plans put in place to meet these. The provider met people's nutritional and hydration needs and supported them to have a balanced diet. People were supported with their physical and mental health and care records contained good information on these.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us the registered manager and staff were kind and caring and knew people well. People were treated with dignity and respect. People’s religious and cultural needs were met.
People were supported to attend activities of their choice in their local community. People’s communication needs were considered, and detailed guidance was in place to help effective communication.
There were quality assurance systems in place to ensure care and support were kept to a good standard. The service worked with a range of healthcare and multidisciplinary professionals to achieve good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (26 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
At our last inspection in June 2015 the service was rated as 'Good’. At this inspection we found the service remained Good.
The service had a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People continued to be kept safe by staff who were trained to identify and respond to any suspicions of abuse. Staff assessed people’s risks and developed plans to reduce them. People received their medicines safely from staff who were recruited safely through robust procedures. The service maintained a high state of readiness to respond to an emergency such as a fire.
People continued to receive their care and support form staff who had been inducted and trained and who were supervised by the registered manager and their performances were evaluated. People were treated in accordance with the principles of the Mental Capacity Act 2005. People continued to eat well and were supported to access healthcare services whenever they needed to.
Staff continued to be caring towards people and support people to maintain the relationships that were important to them. People were supported to develop their independence through skills teaching activities around daily living tasks. Staff continued to treat people with respect and to maintain people’s privacy.
People continued to receive care and support that was responsive to their needs. Staff supported people’s changing needs and updated people’s care and support plans. People’s anxieties and behavioural support needs were well managed. Staff supported people to engage in activities of their choosing. The registered manager dealt with people’s complaints appropriately and in a timely manner.
The service continued to be well led. Staff felt supported and communication within the team was open. The provider continued to monitor and audit quality at the service and ensure continuous improvements were made. The service worked closely with health and social care professionals to ensure positive outcomes for people.
Springbank Road provides care, support and accommodation to up to four people with learning disabilities. We last inspected Springbank Road in January 2014. The service met all the regulations we checked at that time.
This unannounced inspection took place on 24 June 2015. Three people were using the service at this time.
Springbank Road has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives were happy with the service. They received their medicines safely as prescribed and their health needs were met. Staff worked with health professionals such as GPs and psychologists to make sure they fully understood people’s needs. People received the treatment and healthcare they needed to keep as well as possible.
Staff assessed risks to people. They arranged support for people to keep them safe whilst ensuring they were able to be as independent as possible. Staff understood how to protect people from abuse and upheld people’s rights in accordance with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS).
There were sufficient staff on duty to ensure people had the support to follow their individual interests. Staff were well-trained and knew people well. They understood how to communicate with each person. People and their relatives were fully involved in planning people’s care and support.
The service was well-led and staff understood how to treat people with dignity and respect. The staff team worked effectively to ensure people had a positive experience of the service. Checks were made on the quality of the service and any necessary improvements were made.
On this visit we found that hazardous cleaning substances were being appropriately stored in a locked cupboard.
We reviewed the care records for several of the people using the service. We found the records were well maintained, and staff were keeping up to date records of monitoring checks, goal outcomes and risk assessments.
We saw that people had care records in place, including support plans, risk assessments and goal plans. We observed staff working closely with the people using the service to achieve those goals. The goals plans were up to date however staff were not always documenting the monthly reviews, and a number of the care documents were incomplete.
We were given a tour around the home by one of the people using the service. Each person had their own personalised bedroom, and they shared a comfortable lounge, kitchen/diner and pleasant conservatory which overlooked the garden. The home was in good decorative order. At the time of our visit new stair carpets were being fitted.
Staff told us they felt supported by the provider. They said they received regular supervision and appraisals and had access to relevant training.
We found that there were systems in place to assess the quality of the service, but that some action needed to be taken with regard to health and safety.
As this was a follow up to check on the non-compliance identified at our last inspection we did not speak with people using the service on this occasion.
Staff interaction with people living in the home was warm and engaging.
We observed that staff were familiar with the modes of communication and observed them using objects of reference where appropriate to communicate with people.
Staff managed in a sensitive manner communications between people at the home so that they understood and respected each other.
Staff at the home worked closely with community health professionals and followed the recommendations and guidance they provided.