The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Olney Care Services Limited

17 High Street, Olney, Buckinghamshire, MK46 4HR (01234) 241655

Provided and run by:
Olney Care Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

15 August 2013

During a routine inspection

We spoke with approximately 20% of the people who received domiciliary care from this small agency. This included speaking with three people on the telephone and, by prior agreement with each person, we also visited five people in their homes.

All the people we spoke said they received a very good standard of care and support from 'Olney Care Services'. One person described the service they received as 'excellent'. Another person commented, 'What is so important to me is that I can count on them. I have never been let down. If they get delayed they always let me know.'

We found this agency was providing a safe, effective, and appropriately managed service. We found people were respected and involved in their care. We also saw that the manager regularly monitored and assessed the quality of the service and responded to the needs and preferences of people who used the service.

26 October 2012

During a routine inspection

We spoke with ten people on the telephone and asked them about their experience of receiving a service from staff from this agency. All the people we spoke with were very satisfied with the standard of care they received. They told us the staff knew their job and did it well. One person told us, "The service they provide is excellent in every way." People told us the care workers who supported them at home were all friendly, cheerful, and treated them with respect. One relative commented, "On the rare occasions when they were delayed they always phoned to tell me and that stopped me worrying." Another person said, "I can count on them. Very reliable."

16 September 2011

During a routine inspection

People expressed a high level of satisfaction with the service provided by the agency.

People told us that the care staff were reliable, maintained good timekeeping, provided a good quality service and had a pleasant manner.

People said that the agency had helped them to remain independent. One person singled out for praise the efforts made by care staff to continue visiting and supporting people living in rural areas during the severe winter weather of 2010/11.