Background to this inspection
Updated
24 June 2019
CityDoc Westend is located at 25 Wimpole Street, London, W1G 8GL. It is part of a national provider of private healthcare services called Citydoc Medical Limited and the Wimple Street location is one of three central London clinics. The clinic consists of one consultation room and a shared reception area and waiting room.
The clinic provides travel vaccinations (including anti-malarials, yellow fever and thyphoid), children’s vaccinations (including chicken pox, group B meningitis and BCG vaccines), sexual health screening and GP consultations to the whole population.
The opening hours are Monday to Friday 9am to 6pm and Saturdays 9am to 2pm. For out of hours services patients are re-directed to NHS providers and local out of hours services. The clinical team comprises one male doctor, a nurse and a female doctor who is also the medical director and the registered manager.
The male doctor provides sessions on Mondays, Tuesdays and alternate Fridays and Saturdays. The female doctor provides sessions on Wednesdays and alternate Fridays and Saturdays. The nurse provides sessions on Thursdays. There is a shared receptionist who is employed by another healthcare provider located on the same floor of the building.
The clinic sees up to 200 patients a month the majority of whom attend for one off services such as travel vaccinations or sexual health screening.
How we inspected this service
Our inspection team was led by a CQC lead inspector. The team included a specialist adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
24 June 2019
This service is rated as Choose a rating overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at CityDoc Westend as part of our inspection programme.
CityDoc Westend is a private GP service providing GP consultations, travel vaccinations and sexual health screening to the whole population.
The female clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider is registered with the Care Quality Commission for the regulated activities; Treatment of Disease, Disorder or Injury and Diagnostic and Screening Procedures.
Seventeen people provided feedback about the service and all the feedback was positive.
Our key findings were:
- The clinic provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The clinic organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the clinic was led and managed promoted the delivery of high-quality, person-centre care.
The areas where the provider should make improvements are:
- Ensure cervical sample taker training is updated.
- Review safeguarding training requirements for non-clinical staff to ensure that it is in line with intercollegiate guidance.
- Continue to develop quality improvement activity.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care