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Inspection Summary


Overall summary & rating

Good

Updated 31 July 2019

About the service

Heathcotes, Sheffield is a residential care home providing personal care and support to people with a learning disability and/or autism. The care home accommodates up to 16 people in two separate buildings (Norton and Woodseats). There were 15 people living at Heathcotes, Sheffield at the time of this inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

There were systems in place to help keep people safe. Staff understood how to protect people from abuse. There were enough staff available to ensure people’s needs were met. The provider had effective recruitment procedures in place to make sure staff had the required skills and were of suitable character and background. Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed. The premises were clean and well maintained.

Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.

People were supported to access relevant health and social care professionals to ensure they were getting the care and support they needed to best meet their needs. Staff were provided with relevant training and ongoing support to make sure they had the right skills and knowledge for their role.

Positive and supportive relationships had been developed between people and staff. People told us they were treated with dignity and respect and we saw this throughout the day of the inspection. People were supported to engage in meaningful and social activities that were important to them. There was an up to date complaints policy and procedure readily available to people in a variety of formats. People and staff told us all the managers were approachable and responsive to any issues raised.

People and staff were regularly asked for their views of the service. There were effective systems in place to monitor and improve the quality of the service provided. Safety and maintenance checks for the premises and equipment were in place and up to date. The service had up to date policies and procedures which reflected current legislation and good practice guidance.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to engage with the local community and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 April 2018).

Why we inspected

The inspection was prompted in part due to concerns with the provider regarding poor risk management, inappropriate use of restrictive interventions and ineffective governance systems.

We found no evidence during this inspection that people were at risk of harm fr

Inspection areas

Safe

Good

Updated 31 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 July 2019

The service was well-led.

Details are in our well-Led findings below.